REFUNDS & RETURNS · MEMBER & MAKER
Refunds & Returns
Every product on Member & Maker is sold by a named store and reviewed against one published standard. If something is wrong, we put it right. These are the marketplace minimums; a store’s own listing may offer more.
Unopened products — 14 days
You can return an unopened product within 14 days of delivery for a full refund. The product must be unused and in the same condition you received it, in its original packaging. Contact the store from its page to start a return.
Faulty products — always
If a product is faulty, damaged, or not as described, you can return it at any time for a full refund or a replacement, whichever you prefer. Faulty is faulty — there is no time limit on a product that was wrong when it arrived.
Pre-orders
Pre-orders are refundable until they ship. The Mouth Code is a pre-order at $39.99, expected January 2027. If you change your mind before your book ships, you can have a full refund. If the January 2027 delivery date slips, we will let you know promptly, and you can have a full refund on request at any time before your book ships.
Services and rooms
Services and rooms are booked per listing, and refunds follow the listing’s own terms. Contact the store or practitioner directly to cancel or reschedule. The 30-Minute Complimentary Call is free.
Memberships
Membership has a 30-day full-refund guarantee. If you cancel within 30 days of joining, you receive a full refund of your membership fee. After 30 days, cancelling stops renewal; the membership runs to the end of the paid period. See Membership Terms.
How refunds are paid
Refunds go back to the payment method you used, or as Member credit where you agree. A refund is processed after the store confirms the return, and no later than 14 days after we agree it. Stores keep their whole sale, and the card processing fee on a refunded order is not charged to the store.
How to start a return
Contact the store from its page, or email hello@globalwellnesss.com with your order details. Tell us what is wrong and what you would like — refund or replacement — and we will confirm the next step.